Documentation

At Krengeltech, we keep detailed and frequently updated documentation to make your installation and development processes as smooth as possible. Click the button above to see the most recent version of RPG-XML Suite’s documentation, including subprocedures, commands, tutorials, and sample programs.

Have questions? Contact Us, and let’s get in touch!

SUPPORT

Our Support Package is a monthly plan that includes maintenance and troubleshooting.

Support Package

All licensed RPG-XML Suite customers receive these benefits as part of their Support Package.

  • RXS customers on a current maintenance plan receive 2 hours of support per month.
  • Support hours are between 8AM - 5PM CST Monday - Friday, excluding US Holidays.*
  • Depending on your needs, support is accessible by phone, email, or a web-based interactive session.
  • Our Support Package is billable in .25 hour increments.

After-Hours Support

If you need support outside of our normal support hours, we offer After-hours support, billable in .25 hour increments, at a rate of 1.5x our support plan. Holiday support is available during US Holidays*, billable at a rate 2x your standard support plan.

*US Holidays include: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day