Support Overview

Support Package Overview

When purchasing RPG-XML Suite, each annual maintenance contract entitles you to 2 hours of maintenance per month. This support plan covers a diverse range of topics, including license transfers, upgrades, program troubleshooting, and general issue resolution. For those seeking assistance in developing their next API project, we suggest looking into the RXS Professional Services page.

RPG-XML Suite Support and Maintenance

Timely support is critical, and the RXS development team works hard to ensure you get the support you need. Look below for a list of benefits and information surrounding your maintenance contract.

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RXS customers on a current maintenance plan receive 2 hours of support per month per license.

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Support hours are between 8AM – 5PM CST Monday – Friday, excluding US Holidays.*

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Depending on your needs, support is accessible by email, phone, or a web-based interactive session.

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Your support and maintenance package is billable in .25 hour increments.

*After-hours and Holiday support are billed above the standard support plan rate, billable in 1-hour increments.
*US Holidays include: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Documentation

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Two Books Stacked iSupport Documentation Icon
Two Books Stacked iSupport Documentation Icon

Customers will find that the RPG-XML Suite Documentation site provides lots of valuable information pertaining to RXS subprocedures, tutorials, and product information. For a breakdown of RPG-XML Suite’s capabilities or for a variety of questions, look into the FAQ page.